Career Details

JOB DESCRIPTION – SENIOR ASSOCIATE – RETAILING & INCENTIVES

JOB DESCRIPTION:

Role specific skillsets:

• Strong business process (Sales and Retailing) and technology analysis skills - ability to understand MD&D/ similar industry and customer requirements
• Take the lead on distributor onboarding activities (Interviewing the dealer, Requirement gathering, Gap analysis, coordinating with various stakeholder, UAT, Dealer Agreement Signoff, User Access Management, Documentation, Go-Live and Support) 
• Manage & tracking customer incidents/ new requests
• Handholding customer resolving the issues through Phone, chat Remote Desktop, and email communication channels as per the agreed SLAs
• Provide the necessary training to the distributor as per the need
• Data analysis skills - ability to interpret data and reports for business requirements
• Partner with Technical Support team members on various strategic projects when needed
• Run monitoring reports for usage, performance, and/or availability.
• Manage the master data for Dealer 

Core Competencies:

• Service Orientation – Should be aware of both - the internal as well as external customers and their needs; and is committed to meeting the customers’ evolving, long-term needs – the focus is on SERVICE
• Result Orientation – Should be able to direct efforts towards developing and implementing realistic action plans to meet business objectives; with a sense of urgency – the focus is on achieving RESULTS
• Initiative – One must not only understand and accept the responsibilities towards his/her job; but also proactively works towards identifying challenges and its resolution – the focus is on seeking SOLUTIONS
• Professionalism – Should have in-depth knowledge of all functions and displays not only required skill-set, but also ethics and integrity while conducting the job  – the focus is on PROFESSIONALISM
• Cooperation – One must ensure completion of all tasks at hand and simultaneously extends support to team members and displays joint ownership towards achieving business objectives    – the focus is on TEAMWORK
• Communication/Feedback – Should believe in providing feedback to other associates and receiving feedbacks to enhance performance, thereby meeting business objectives – the focus is on OPEN COMMUNICATION

Other Benefits:

• Medical Insurance (self-coverage): Includes Group Mediclaim policy and Group Personal Accident Policy.
• Transportation support: Bus facility (where available) is allocated to you based on your requirement and availability of seats.
• Focus on individual career growth: via career aspirations discussions, rewards & recognition, long service awards.
• Career Enhancement programs through Continuous Learning, Upskilling, and Training. 

Working Model:Work-from-office

Shift Timings: Nexdigm operates in multiple shifts to help cater to our clients better:

• Morning shift - 7:00 am to 4:00 pm
• General shift - 9:30 am to 6:30 pm
• Evening Shift - 3:30 pm to 12:30 am
• Please Note: Shift timings differ basis the role. The shift timing allocated to you will depend on the scope of work and will be communicated to you during the offer discussion.

DESIRED CANDIDATE PROFILE:

• Any Bachelor’s Degree
• 2-4 years of relevant experience in L1 customer support (voice and email), with a strong customer interaction experience
• Should understand the Retail business including supply chain fundamentals and organizational hierarchy
• Passion to be a part of a smart working and winning team
• Ability to multitask in a fast-paced environment
• Excellent ability to learn and articulate software-related and technical concepts
• Strong active listening skills and excellent written and oral communications skills (English and Hindi)
• Strong attention to detail when communicating with customers (verbal & written)
• Ability to empathize with customers and convey confidence
• Expertise working with Microsoft Excel and Reporting Tools
• Strong documentation skills
• Strong interpersonal and soft skills

Hiring Process:

Your interaction with us will include, but not be limited to,

• Technical / HR Interviews
• Technical / Behavioral Assessments - Accounting, Excel, Logical reasoning

 Finally, our people are our most valuable asset; if you agree with us on this, we would love to meet you!